Shipping policy

At Keks Essential, we strive to deliver your orders quickly and safely. Please read our shipping policy carefully to understand how your products will be shipped.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has been processed.

2. Shipping Methods & Delivery Times

  • We offer standard and express shipping options at checkout.
  • Estimated delivery times:
  • UK: 3–7 business days
  • Europe: 5–14 business days
  • Rest of the World: 10–21 business days
  • Delivery times are estimates and may vary due to customs delays, carrier issues, or unforeseen circumstances.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and chosen shipping method.
  • Any applicable taxes, customs duties, or import fees are the responsibility of the customer.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can use this number to track your package online.

5. Lost or Damaged Items

  • Keks Essential is not responsible for packages lost in transit due to incorrect shipping information.
  • If your item arrives damaged, please contact us within 7 days of delivery with a photo of the damage.
  • We will work with you to resolve the issue, including replacements or refunds as applicable.

6. International Shipping

  • International orders may be subject to customs inspections, import duties, and taxes.
  • Delivery times may vary depending on customs processing in the destination country.

7. Contact Us

For any shipping inquiries, please reach out to us: